Conditions of use
Our personal books are custom-made design, which means that the books are produced individually to the information the client chooses. Due to this, they are excluded of the usual right of devolution. Mallorca Kinderbuch S.L. only is liable for defects (loose or missing pages, etc.) or typos regarding the introduced personal information as choosen by the clients. The client has two days of good will to check on the correctness of the dates introduced during the ordering process and ask us to verify them respectively.
After receiving the product, the client has 2 weeks to reclaim for any defect – in the case the defect results to be a typo, we will check on the order confirmation. If the transferred dates of the order conincide with the appearing dates in the book, which means that the error already existed in the moment of ordering and the client did not correct the error within the 2 days, Mallorca Kinderbuch S.L. is not responsible for the defect. Of course, if the dates were correct and the typo was our fault, we will take responsibility. If the client wants to return the book to us for checking the reclaimed error or damage, he has to do so paying shipping himself/herself; in case that the defect is under our liability, we will then repay the corresponding amount of shipping to his/her account. Yet, the client when ordering, confirms expressly that he checked the correctness of his dates!
Products, that do not contain any personal information (p.e. Merchandiseproducts) are subject to the usual withdrawal and devolution rights. Reclamation has to be placed without obligation to give any reasons within 14 days. Withdrawal can be realized in any moment, as long as the product has not been passed on the transport company.
In case that devolution is not caused by an obvious defect, the client pays shipping return.
The client can reclaim by writing to the downstanding address, by mail customer@mallorca-kinderbuch.com, or by calling +34 971 72 90 71. Or returning the ware sending it directly to downstanding address. The compliance of the time for reclamation is checked by date stamp or the date the mail received us.
In the case the client received a product which wasn’t ordered he has the right to send it back free of charge and deliverling of the right product, which will not be charged to the client either.
In the case that Mallorca Kinderbuch S.L. is responsible for any reclaimed defect, we will send him/her a duplicate oft he reclaimed product free of charge or pay the amount already deposited by the client, back into his/her account.
Books, that have slight typo defects (f.e. wrong names) can be bought greatly reduced in our online-shop. As those books are already printed, the client cannot enter any individual date by purchasing them. Their purchase is subject to usual withdrawal and devolution terms, with 14 days time for reclamation without the need of giving any reasons.
